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Firewall Malfunctions post installation of CSP

  • 1.  Firewall Malfunctions post installation of CSP

    Posted 03-01-2018 04:32 AM

    Just to brief on the issue, we have both SEP  and CSP  installed on the client machines.

    If the machine in installed with only SEP everything works fine on the machine and even the Fire wall component will be active without any issues.

    But when we installl CSP on the same machine, after 5-10 mins the Firewall component on SEP will malfunctions.

    During troubleshooting of the issue we notice that when we install only SEP on the machine the registry key value of below will be equal to 1 which means it is enabled.

    HKLM\SOFTWARE\Symantec\Symantec Endpoint Protection\CurrentVersion\Public-Opstate  = 1

    But when we install CSP on the same machines after few mins the reg key will changed to 2 leaving the Firewall in inactive means malfunction state.

    HKLM\SOFTWARE\Symantec\Symantec Endpoint Protection\CurrentVersion\Public-Opstate = 2

    Anyone have any idea about the root cause of this issue ?

    Will await experts advice on the issue..... Thanks in Advance



  • 2.  RE: Firewall Malfunctions post installation of CSP

    Posted 03-01-2018 02:33 PM

    Adding this thread, as the same problem occurs:

    https://www.symantec.com/connect/forums/firewall-malfunctioning-1

    I'd get a suport case opened up.



  • 3.  RE: Firewall Malfunctions post installation of CSP

    Broadcom Employee
    Posted 03-01-2018 03:15 PM

    Please open support case so we can investigate.  What version of CSP and SEP?



  • 4.  RE: Firewall Malfunctions post installation of CSP

    Posted 03-07-2018 09:09 AM

    John,

    SEP (14MP2) 

    CSP (7.1 ) 

    Regards,

    RVD