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Windows encountered a problem and must restart after installing SEP

  • 1.  Windows encountered a problem and must restart after installing SEP

    Broadcom Employee
    Posted 04-27-2012 12:53 PM

    Hello everyone,

      I got some machines  DELL Latitude  with windows 7 64 bit. After installing SEP 12.1 the following message appear:

    "Windows has encountered a critical problem and will restart automatically in one minute."

    I had to uninstall SEP in order to fix it.Hope you can help me with this, thanks in advance.



  • 2.  RE: Windows encountered a problem and must restart after installing SEP

    Trusted Advisor
    Posted 04-27-2012 01:00 PM

    Hello,

    What Dell Latitude is that ?

    Check this Similar Thread:

    https://www-secure.symantec.com/connect/forums/application-error-after-installing-sep12-ru1-dell-latitude-d620-d630#comment-7055281

     

    Try Updating the Dell drivers 

    OR / AND

    Try Uninstalling Dell Embassey Trust Suite.

    I would also suggest you to Open a Case with Symantec Technical Support and be ready with the Full memory dump.

    You would have to call symantec or log a web case.

    QuickStart Guide - Create and Manage Support Cases in SymWISE

    http://www.symantec.com/docs/HOWTO31132

    How to update a support case and upload diagnostic files with MySupport

    http://www.symantec.com/docs/TECH71023

    Hope that helps!!



  • 3.  RE: Windows encountered a problem and must restart after installing SEP

    Broadcom Employee
    Posted 04-28-2012 08:25 AM

     

    Hi, Please take a look at the below link

    http://www.symantec.com/docs/TECH176765

    The issue as in the above document link was a known issue and has now been fixed in 12.1 RU1 MP1. Please find the release notes of the same in the below link

    http://www.symantec.com/business/support/index?page=content&id=TECH187656 (Find "Fix ID - 2608836) in this document.

    Hope that helps...

    Regards,

    Elango Mathivanan