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  • 1.  Loss Data - Word file

    Posted Dec 08, 2013 01:24 PM


    today i face one strange problem, most of my words files delete it, when i sort the file inside that folder it showing last moddfied today

    if i open that folder it showing empty.

    i check the sep it is working and i scan my computer showing zero infect file


    Please advice



  • 2.  RE: Loss Data - Word file

    Posted Dec 08, 2013 07:16 PM

    My suggestion would be to view these articles to run a scan on your system to see if it may be infected

    Running the Load Point Analysis report in the Symantec Endpoint Protection Support Tool

    How to run Symantec Power Eraser with the SymHelp utility

  • 3.  RE: Loss Data - Word file

    Posted Feb 24, 2014 02:15 PM

    Do you need more assistance with your problem or were you able to get it resolved?

    If you could post an update for followers of this thread that would be most helpful.

    Otherwise, if resolved, you can close the thread out by clicking the "Mark as solution" link at the bottom left on the most helpful post. This will benefit admins looking for a resolution to the same problem.

    Thanks and take care,

  • 4.  RE: Loss Data - Word file

    Posted Feb 25, 2014 04:47 AM

    Hi FZ2H,


    The built-in Windows tools mentioned in this article may have an older uncorrupted copy for you:

    Recovering Ransomlocked Files Using Built-In Windows Tools

  • 5.  RE: Loss Data - Word file

    Broadcom Employee
    Posted Feb 25, 2014 05:11 AM


    Run the Symantec Endpoint Recovery tool and scan with latest definitions



  • 6.  RE: Loss Data - Word file

    Posted Feb 27, 2014 05:27 AM

    Hi FZ2H,

    Just a ping to see if you have made any progress with this?  The thread is still marked "needs solution."

    All the best,