We do not have one location in AD where our printers are listed so that they can be imported and be recognized by Service Desk as assets or as equipment to be selected. I would like to add the printers manually. This makes it easy when dealing with users in that when they call about a printer, we can select it as the equipment name and add it to an incident. Any ideas? Thank you in advance.
I'm not sure if its related to your question, but our Assets are associated to Location and NOT the user.
So when our Technicians log the call, they need to be able to choose the relelvant Asset associated to that Users Location.
I think this is similar to what you looking for, so i'd be interestred to hear if you make any progress on this.