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Altiris PXE Config Helper service terminated, current block size is incorrect,

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  • 1.  Altiris PXE Config Helper service terminated, current block size is incorrect,

    Posted Apr 10, 2018 07:17 AM

    The Altiris PXE Config Helper service terminated with the following service-specific error: 
    When accessing a new tape of a multivolume partition, the current block size is incorrect.

    Of course, we don't use any tape any more... No idea what is meaning this message !

    But curiously repeating this error all the same customer reinstalled this slave PXE server. We do have 3 others, same server config, same disk partitiion and type, perfectly working.

    Customer upgrade latest update te GSS 3.1, and the result is one faulting server.

    We do try to remove the PXE.INI file, and restart, same issue.

    PXE config helper start, the 2 PXE associated services (MFTFTP + Server) and than, all 3 stopped, error message above, not found any PxeLog_*.txt file... (defaulty was not activated)

    Hum, the file version seems not correct, all the same the install report success (all the same error, probably "normal"...)

     

    PXE.log ending

    MSI (s) (5C:80) [12:36:50:427]: Note: 1: 1707 
    MSI (s) (5C:80) [12:36:50:427]: Note: 1: 2205 2:  3: Error 
    MSI (s) (5C:80) [12:36:50:427]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1707 
    MSI (s) (5C:80) [12:36:50:427]: Note: 1: 2205 2:  3: Error 
    MSI (s) (5C:80) [12:36:50:427]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709 
    MSI (s) (5C:80) [12:36:50:427]: Product: Altiris PXE Server -- Installation completed successfully.
    
    MSI (s) (5C:80) [12:36:50:427]: Windows Installer installed the product. Product Name: Altiris PXE Server. Product Version: 3.2.0.0. Product Language: 1033. Manufacturer: Symantec Corporation. Installation success or error status: 0.
    
    MSI (s) (5C:80) [12:36:50:443]: Deferring clean up of packages/files, if any exist
    MSI (s) (5C:80) [12:36:50:443]: MainEngineThread is returning 0
    MSI (s) (5C:4C) [12:36:50:459]: RESTART MANAGER: Session closed.
    MSI (s) (5C:4C) [12:36:50:459]: No System Restore sequence number for this installation.
    === Logging stopped: 4/6/2018  12:36:50 ===
    MSI (s) (5C:4C) [12:36:50:459]: User policy value 'DisableRollback' is 0
    MSI (s) (5C:4C) [12:36:50:459]: Machine policy value 'DisableRollback' is 0
    MSI (s) (5C:4C) [12:36:50:459]: Incrementing counter to disable shutdown. Counter after increment: 0
    MSI (s) (5C:4C) [12:36:50:459]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 
    MSI (s) (5C:4C) [12:36:50:459]: Note: 1: 2265 2:  3: -2147287035 
    MSI (s) (5C:4C) [12:36:50:459]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 
    MSI (s) (5C:4C) [12:36:50:459]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
    MSI (s) (5C:4C) [12:36:50:490]: Destroying RemoteAPI object.
    MSI (s) (5C:44) [12:36:50:490]: Custom Action Manager thread ending.
    MSI (c) (98:84) [12:36:50:490]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
    MSI (c) (98:84) [12:36:50:490]: MainEngineThread is returning 0
    === Verbose logging stopped: 4/6/2018  12:36:50 ===

     

    But very curiously I found that files are not the latest version as it should...

    See Pxe*.exe are 6.9.10103.51, and the correct versions are under a subfolder named 'UpSrv' with 6.9.10361.53

    Well looks like an uncomplete install ? Any idea what's happen ?

    I will make a clean remove, and clean reinstall tonight... Keep you updated with !



  • 2.  RE: Altiris PXE Config Helper service terminated, current block size is incorrect,
    Best Answer

    Posted Apr 10, 2018 08:07 AM

    Well, I fixed this issue... But don't repeat how I do that to Symantec support, they'll probably hate this !

    1st, wanted to make a remove, so following a standard remove, wanted to use Add/remove...

    as explained in the doc: http://www.symantec.com/docs/TECH234513

    Except nothing visible in the list, nothing to select for removing as documented, probably hidden install...

     

    Well, as I see other installation was having better version files than this faulting one, 

    I copy DDL and EXE, from installations are ok, to this server, manually, replacing older version. (I make a backup folder, being able to roll back)

    I keep any INI, txt file...

     

    Start SERVICE PXE config helper, no error, FIXED !