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Ghost standard tools RU4 error during installation

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  • 1.  Ghost standard tools RU4 error during installation

    Posted Dec 22, 2017 03:33 AM

    I installed ghost standard tools 3.2.msi in a windows 10 64bits professional and everything went correctly. Then I run ghost standard tools 3.2_RU4.msi and when it is about to end it shows the error related to a script and in the list of programs I see two instances of ghost standard tools and also gives an error when trying to uninstall them. I have seen several related articles and followed instructions but I still can not get the installation to work properly.
    Does anyone know how to fix it?
    Thank you.



  • 2.  RE: Ghost standard tools RU4 error during installation
    Best Answer

    Broadcom Employee
    Posted Jan 02, 2018 11:00 AM

    Jose,

     

    I have seen this issue from time to time.

     

    First navigate to C:/Program Files (x86)/Symantec/Ghost and delete the ghost folder. You should then be able to uninstall the ghost standard tools product from the control panel -> add remove programs.

    Clear the temp at %TEMP% and then re-install GST 3.2 RU4, this should get you going in the right direction.

     

    How to use Ghost 3.x Standard Tools to create images?
    https://support.symantec.com/en_US/article.TECH234499.html



  • 3.  RE: Ghost standard tools RU4 error during installation
    Best Answer

    Posted Jan 03, 2018 09:26 AM

    The same thing happened to me when I attempted to install GST 3.2 RU4. 

    If you delete the Ghost folder here: C:/Program Files (x86)/Symantec\Ghost

    You will also be deleting any preivous Configurations that you had setup.  I found that running a repair on GST 3.2 RU4 and then running the application as an administrator takes care of any issues.