Win 7 machines are displayed as Win XP machines on RU4MP1

[ThaveshinP]

Anyone have this issue where SEP12RU4MP1 is installed on a win 7 machine and SEPM console shows it as Win XP OS?
 

[Migration User]

What happend when you delete some client for SEPM and check back after some time ?

May be this is cosmetic issue you can upgrade your SEPM 12.1.6.

[ThaveshinP]

Can't delete the client as we are AD integrated and user is in remote site.

[Migration User]

I suggest you can upgrade latest version SEPM 12.1.6

Before you can raised support ticket

 

Symantec Technical Support Team to investigate this further.

How to create a new case in MySupport

http://www.symantec.com/business/support/index?page=content&id=TECH58873

Phone numbers to contact Tech Support:-

Regional Support Telephone Numbers:

• United States: 800-342-0652 (407-357-7600 from outside the United States)
• Australia: 1300 365510 ([phone] from outside Australia)
• United Kingdom: [phone]

Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

I would also request if you could PM me the Case # so that I could look into it.

[ThaveshinP]

Will do.