EMEA Endpoint Management and Mobility Group (EMM)

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  • 1.  SEPM Couldn't allow me to login to renew licenses

    Posted Aug 25, 2017 05:34 AM

    Hello,

    SEPM couldn't allow me in to work in the SEPM with the credentials I used to login. Requested to get password reset with the e-mail ID used during installation. But, no e-mail is arriving on several requests. Please help. Filled the form on my Symantec connect. But, couldn't accept the form for Technical Support. Anyone who can help please?



  • 2.  RE: SEPM Couldn't allow me to login to renew licenses

    Posted Aug 25, 2017 05:55 AM

    You need to open a support case and explain what's going on.



  • 3.  RE: SEPM Couldn't allow me to login to renew licenses

    Posted Aug 25, 2017 07:54 AM

    Hi Brian,

    Thanks.

    I tried several times but the support case form couldn't accept my Technical case on the reason that the Version is wrong. I entered all the versions available but it is saying the same thing. It doesn't list the list of versions at all.  It's quite frustrating. I tried this since June.Finally I tried with Non Technical request. And, it finally accepted . I am planning to tell the Non Technical contacts to forward my Technical request to the right support team.