San Francisco Bay Area Endpoint Management User Group

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  • 1.  Service Desk - Custom permissions really slow to load

    Posted Mar 06, 2012 09:30 PM


    I have a special role that I created for a admin service desk user. His role is to move tickets along and get tickets unstuck if needed. This can mean reassigning a ticket if need be to another user. 

    I copied the service manager role and added wokflow managment permissions. 


    almost like it is using the check list of rights for every workflow. this is bad design bitting me in the but once more. 


    has anyone created a super admin for service desk that does not have all the rights of a admin? I really dont want to give admin rights to a service desk admin

  • 2.  RE: Service Desk - Custom permissions really slow to load
    Best Answer

    Posted Mar 13, 2012 02:10 PM

    solved - had a looping workflow that was taking all the virtual machine memory