SEP Client Showing Offline

[Migration User]

Hello

I'm using SEP 11 RU6 Mp1 & i have installed SEP Client on all the Client Systems but some systems are showing Offline.

I tried to replace Sylink.xml but still unable to communicate with SEPM, And i have also checked by turning Windows Firewall Off.

So pls, help me

 

Thanks in Advance.

[Migration User]

This article can help you in this

Troubleshooting Client Communication

 

[pete]

can you post the sylink logs from this client?

[Migration User]

Hello Pete

How do i get Sylink logs, i mean where to find.?

[Migration User]

First you check wheter any proxy settings are present in Internet Explorer.If present remove it and try.

If not helps

 

 

1. HKCU\SOFTWARE\Microsoft\Windows\Currentversion\Internet settings Click on the internet setting key check for the keys called "ProxyEnable" if it is set to 1 then change it to 0 also check if there is a registry value called "GlobalUserOffline" if it is present delete the  GlobalUserOffline key

2.Check HKU\.Default\SOFTWARE\Microsoft\Windows\Currentversion\Internet settings Click on the internet setting key check for the keys called "ProxyEnable" if it is set to 1 then change it to 0 also check if there is a registry value called "GlobalUserOffline" if it is present delete the  GlobalUserOffline key

3.Reboot the machine.

[Migration User]

Do you have proxy setup on the clients?

[pete]

yu need to enable sylink using following steps (URL), then post the logs

http://www.symantec.com/business/support/index?page=content&id=TECH104758&locale=en_US