Hello,
It would be best if you posted this issue in the Norton Forums. There are experts with Norton products there to help.
http://community.norton.com/norton/
Norton also has a Support page on Facebook, check it out when you have a moment.
http://www.facebook.com/Norton?sk=app_175837685805650&ocid=FB_072911
BTW, this forum is for Enterprise product support.
Best,
Thomas