Document ID: TEC1529557Last Modified Date: 06/02/2017 Show Technical Document Details
Some times, when logging in to UMP, we might find that our discovery wizard (gear) is:
a) missing and there is an error shown when we hover over the "Inventory" field:
b) missing and there is no explanation.
1) If we are running into problem a), we would see something like this:
2) If we are running into problem b), usually, this has to do with user, ACL and account.
1) If we check wasp and portal logs, we would find them full with these error messages:
ERROR [PortalInitAction:111] (4) not found, Received status (4) on response (for sendRcv) for cmd = 'nametoip' name = '/infba01-S3948_domain/infba01-S3948_hub/infba01-S3948/discovery_server'
ERROR [PortalInitAction:111] at com.firehunter.usm.DataFactory.getDiscoveryStatus(DataFactory.java:7029)
2) If the problem was with some particular user(s) and there was no error message while hovering over the "Inventory" field, then, most likely, there is a problem with the user using an ACL that is linked to an account.