Dear CA Payment Security Customer and Partner,
In an ongoing effort to improve the availability of our service, we will be performing infrastructure enhancements to the CA Transaction Manager (formerly TransFort) and Risk Analytics (formerly RiskFort) network infrastructure (sftp site). This notification provides details of the upgrade, impact and the timeline.
August 26, 2015
Maintenance Start Time
August 26, 2015 12:00 PT or August 26, 2015 19:00 GMT
Maintenance End Time
August 26, 2015 16:00 PT or August 26, 2015 23:00 GMT
Service interruption is anticipated during this maintenance window. Interruptions will last for approximately 240 minutes during the above mentioned maintenance window. Service impacts that are anticipated at a high level:
- 1. sftp.arcot.com leveraged for Data Upload/file transfers will not be available.
- 2. DUT jobs scheduled during the maintenance window will not pickup file/s for processing.
- 3. Please be informed that this will be a complete outage, since the sftp protocol cannot continue transferring the files
- 4.Please ensure that no files are transferred during the time window as the files will not completely transferred, and the process will fail.
During this maintenance window, sftp service will be upgraded. Please verify sftp connectivity/file transfer after maintenance is complete.
If you have any questions regarding this maintenance, please contact CA Support by opening a support case at support.arcot.com.
CA Payment Security Team