Hello! Welcome to July, and the beginning of a new quarter!
Starting with this month and quarter, we will be posting a monthly report on the content of our Knowledge Base, highlighting what's new and what's popular. This will be presented at the start of every month moving forward. Every three months, at the start of a new quarter (July, October, January, and April) we will also present materials relevant to the previous quarter that passed.
The following documents were published during the month of June, 2017 (15 most recent):
Tech Doc #
HTTP Error 500.19 - Internal Server Error after installing CA Asset Portfolio Manager (UAPM\ITAM)
CA Software Asset Manager 4.2.1 upgrade error on check installation with php_cli_executable
Licenses import scripts doesn't work anymore. ASP-0 An error occurred" appears and it locks every import.
Master catalog import fail when run using CA SAM Web interface.
I renamed the label of a field for an asset. The change is in the configuration. When I turn configuration off, the asset shows the original label.
How to monitor CA SAM processes
Error opening an attachment: Unable to find the storage descriptor; or the requested storage no longer exists.
CA Asset Portfolio Management 14.1 install error: CLR20r3 error on the Setup.exe
How can I get the WSDL files to populate the files with FQDN?
I am getting errors in the Data Importer log that show models do not exist. I have models entered for the discovered assets.
IT Process Automation 4.3, SP2 is not available for download
Location Name for stat showing key vs state
Using CA Software Asset Manager, 4.x release. Need to know if java version can be upgraded to 1.8_92?
.Net Framework 4.6.1 Compatibility
CA SAM: ERROR:utf8_bytelength is not executable
The following documents were the most frequently accessed entries during the month of June, 2017 (top 15 by hit count):
"3706 Provider cannot be found. It may not be properly installed" when trying to connect the Unicenter Asset Portfolio Management application to the Oracle 10g database.
ITAM 12.7 - APM 12.6 Install Tips
Zend Guard Run-time support missing!
'REGEDIT' is not recognized error when running a batch file
Installing PHP for IIS Using Microsoft Web Platform Installer Offline
In CA Asset Portfolio Management, when browsing to search for a new data file on an import, receive a java script error: Unable to get property 'Style' of undefined or null reference.
Patch applied but not showing within Control Panel / Programs / View installed updates.
Steps to repoint a Business Objects Universe to a new reporting database (for Software Compliance Manager or Asset Portfolio Management 12.x installations)
Error assigning a linked field: The message received from the server could not be parsed.
Validation of Anti-XSRF token failed.
"Unexpected Error -2147467259/Oracle error message"
Configure ODBC for SQL database TLS 1.2 for CA Business Intelligence
SAP BusinessObjects Service Pack and Patch details
'A Java Exception has Occurred' error is received when clicking on the Migration Utility button during the UAPM 11.3.4 upgrade to apm 12.9.
Error: A connection to the database could not be established. Contact your system administrator to rectify the problem.
The following documents were published during the most recent quarter, FY 2018 Q1, April – June 2017 (15 most popular by hit count):
Will the CA Software Asset Manager database run on SQL Express?
We required to increase size/length of some fields because size of some fields are too less as per our requirement.
Default value for lookups
I am trying to run a Data Importer job that used to succeed. It now fails. Clicking on View log shows: The application cannot retrieve this file for the following reason: File is not available in the storage manager registry.
Unable to add existing fields to Global Configuration
Retrieval Error -
CA Asset Portfolio Management and the WCF Service
How to remove or delete a Data-Import job
CA SAM Cron job Error: This process is already running and cannot be started more than once.
In CA Asset Portfolio Management 14.1, a data import fails with the error: 1. You cannot change the Asset Family for this model because there are assets based on this model. 2. Invalid hierarchy data entered for Class.
Where is the JasperSoft download for ITAM?
Export Service file encoding
Bypassing the security screen when launching CA SAM from the CA ITAM Home page. Single sign on with token authentication is enabled
My Event email body, for an IT Asset Manager notification, is limited to 300 characters. How can this be increased?
The following documents were the most frequently accessed entries during the most recent quarter, FY 2018 Q1, April – June 2017 (top 15 by hit count):
Error: System.UnauthorizedAccessException: Access to the path 'C:\inetpub\wwwroot\SWCM\App_Data\vs_2ec9fcdd-8f0f-43b1-8eab-a67df89aa405_UserLogin' is denied.
Awesome! Thank you for sharing these David!
Knowledge Doc Report: July, 2017 (Monthly and Quarterly) CA IT Asset Manager
Thank you David!