Changes to your support case management. Beginning November 16th, registered users of support.nimsoft.com and nimsoft.com/customerportal will use support.ca.com for case management. Join us for a live demo and quick training session on how to open a case and a quick overview of what has changed in your environment. You will also have the chance to ask questions. Register for the Webcast here, and get started on what's new and how it works by reading over this FAQ for using support.ca.com portal.
Questions
Answers
Yes. Within view cases next to “Opened By” you will select “All user associated with this site”.
A new user ID will be created and it will the email address that is listed in your Nimsoft Portal profile. If that email address is same as User ID you use to login into Nimsoft Portal, then the new SupportOnline ID will appear to be the same. You will just need to go to the login screen and click on Forgot Password to reset the password for the new User ID.
However, if the email address in your Nimsoft Portal profile is different than your User ID. Your user id in SupportOnline will be the email address that is associated to your profile in Nimsoft Customer Portal. Only if the 2 are different than your User ID, it will change.
No. You will require a separate login to access downloads. If you need that access, please contact Global Customer Assistance or log a case using your new SupportOnline account using Product SupportOnline.
User Resources Notification: support.nimsoft.com KB articles moved to support.ca.com https://communities.ca.com/docs/DOC-231163610
good to hear
Thanks. I opened a case and my site ID from the other support site was added and now I see all the cases when I log in. I'm good for now..
Thank you.
Dan
Hi Dan, yeah, even i was not a huge fan of the migration happening while some customers at CAW but ... regardless to that - here is the link to the webcast recording we did last week and this should help you. Let me know if you get stuck or need more assistance you know we will do all we can to help you out. Thanks, M
Webcast Recap: Migrating from support.Nimsoft.com
You can also call 1-800-225-5224. The customer care team will be happy to help!
open a case under the product 'Support Online', or if you have one talk you your account manager. Most likely it is a problem with the Site ID used, your company has more than one and the wrong one was used.
Well got back from CA World and now all my outstanding open uim cases have been moved but I have don't have access to view any of them on the new site?
Who fixes this since I can't contact the engineers on the old site nor do can I see the cases on the new.
Awesome!!
Rachel,
Who can I talk to find out how this affects us CA employees that have accounts?
Thanks,
MikeD