Service Operations Insight

Hi Abhinav,

Yes, upgrading to the latest UIM connector 3.6. version would be helpful. Please see the latest connector document for fixed problems in this connector version.

Thanks

Brahma

Hi Daniel,

Thanks for the quick response. Now in my case, I am having the hostname set. Still I am getting the hostname unknown issue at my end. what can be the probable reason for that ? Should I go for the UIM connector upgrade to the latest version ? Is there any downtime needed for that upgrade ?

Host Name is fine. Host Name or IP address works fine but if PROFILE NAME would always come up as "Unknown" w/in SOI if you set the alert Source or Alarm Identification method as such.

B/c you can call the profile "bob's laptop ping test" and if you set the alarm source as profile name, when SOI sees and alert from "Bob's laptop ping test" it will have not correlat-able CI to sync that with. SOI would only know about hostnames or IP's.

This change won't effect your dashboards unless your dashboards look for the profile name to changes it status directly in some query.

Not understanding your last question...

Hi Daniel,

I have a confusion that what impact would it have after changing the identification method from hostname to IP address on the nimsoft end in the netconnect probe.Right now i have the identification method set to hostname.

Is it fine to be set to the hostname ? Or do I need to change it to hostname ? If yes, what impact would it have on UIM end as well as dashboard end ?

Would it resolve my issue of unknown hostname at SOI end ? What about the servers that are not added in netconnect probe ?

Hello, the #1 thing to check on the UIM side in all your profiles if your using UIM with SOI is to make sure that all profiles when they generate an alert, to make sure the Alarm Identification Method, or the Alarm Source is set to the IP Address, or Robot Address. DO not specify Profile Name as SOI will have no clue how to correlate the profile name as the alert source, to an actual CI. I hit this issue with the net_connect probe, net_app, remote monitoring probe, etc.. That would be the 1st thing to check is your profile setups.

Hi All,

I am also facing the same issue.

When I ran the query, no data was returned and it was blank. So, it's sure that this is an issue with UIM(Nimsoft).

Can anybody tell me any known solution that can be applied at UIM end to resolve this.

BR,

Abhinav

Hi Marek, You should run IFW and Connector in debug and see if this CI is published to the SOI. Thanks, Ashay

Ashay,

I have same problem, my UIM alarms are classified as unknown (Name: Unknown and Class: Entity).

But in my case, on UIM side everything seems to be OK as select, you mentioned above, returns data as expected:

Could you advice me, what else should I check on UIM side or what could be wrong on SOI side?

Kind regards,

Marek Lukes