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New KB: When disk usage no longer exceeds the threshold, the alarm "Disk Threshold Exceeded" is not cleared 

Sep 10, 2017 08:45 PM

When disk usage no longer exceeds the threshold, the alarm "Disk Threshold Exceeded" is not cleared

Problem:

After you enabled File System monitoring (RFC 2790), when the File System usage is higher than the alarm threshold, you would receive a "Disk Threshold Exceeded" alarm below and the cause code is 0x40030. 

Capture1.JPG

After the File System usage usage no longer exceeds each alarm threshold which you have defined under "Monitored File System (RFC 2790)", the above alarm is still there and not cleared. The File System Condition also shows incorrectly which is "Minor Threshold exceeded".

Capture2.JPG

Environment:
Spectrum 10.x,
If you would like to know the work around and view more about this KB article, please click on the URL below to view the full content.

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Comments

Sep 11, 2017 07:41 PM

Hi Pothen,

 

You are right, if there are hundreds devices having this problem, it will be challenging to disable and enable polling for every single devices. So far, we have only seen single device having this problem that the clients have reported. Furthermore, it might require some changes on the coding level to fix this issue permanently.

Thanks.

Yan

Sep 11, 2017 05:00 AM

The workaround that is suggested, is it a one time activity or should someone do it each time the condition changes and the usage has come down? From the description of workaround it is not very clear. When someone is monitoring hundreds of servers, and many alarms of this type it is a painful task to manually disable and enable poll for a single model.

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