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Popular "Upgrade" Knowledge Documents 

Aug 16, 2018 12:06 PM

Hello everybody,

 

Many out there are planning for upgrades to the latest release of Service Management (Service Desk Manager, Service Catalog, and IT Asset Manager). I've compiled a list of some popular knowledge documents related to the upgrade process from the month of July. Feel free to give this document a "thumbs up" or comment down below and let us know if this information helps you out, or if you have suggestions on ways to improve it.

 

Article (with hyperlink) 

Summary

KB000007983: How to Move the CA MDB Data from the Source to the Target Systems on Microsoft SQL Server (used for cloning machine)An important part of the upgrade process includes planning and testing. Creating a clone environment will help in your testing.
KB000021143: Using the Swing-Box method for Upgrading/Migrating to a new version of CA Service Desk ManagerA very popular method for upgrading Service Desk Manager is outlined in this document
KB000020336: How do I configure a new PAM Orchestrator instance to use existing PAM database tables?If you plan to use install a new Process Automation Orchestrator, this document assists in using your existing database.
KB000007795: Creation of CDB failed error when installing CA Service Desk Manager (CA SDM)The CDB install may fail due to an "Invalid object name 'mdb'" error.
KB000007783: When attempting to install/upgrade Service Desk the following error is generated: Creation of CDB failed.The CDB install may fail due to a Windows server rights issue.
KB000105881: Problem with Integration Step USS in MigrationSome missing information in the database may cause the installer to be unable to auto integrate USS.
KB000005476: ITAM 14.1 installation with TLS 1.2 enabled with EEMRequired steps to install ITAM in an environment with TLS enabled in EEM.

 

Also make certain to review the documentation for more details on the upgrade/migration process:

 

Installing - CA Service Management - 17.1 - CA Technologies Documentation 

Upgrading - CA Service Management - 17.1 - CA Technologies Documentation 

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