Problem:
When accessing NFA using IP Address or Host Name you may get a 500 error. There will be no additional details. However when you add “/ra” and the end the page loads fine.
If you look at IIS logging you will find a “ASP_0164_:_80004005” error which is an “Invalid_TimeOut_Value” issue.
Environment:
NFA 9.1.0 and later.
Cause:
This error occurs because ASP timeouts cannot exceed 1440 minutes (1 day). The setting change must be made in NFA 9.1+ in the SSO tool.
Resolution:
1. On the NFA Console Server navigate to the <installdir\Portal\SSO\bin>.
2. Double click the SsoConfig.exe tool.
3. Choose “2” > “4” > “2” > “6” > “U” > Enter in a value of “1440” or less (20 is default) then press enter.
4. Restart the “CA Performance Center SSO” Service and do an “IISRESET”.
Additional Information:
This document may work for other NetQoS products as well.
KB Article ID : TEC1431835