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Discussion Thread 4

incidents are closed from backend, but still SLA is running for those incidents

Discussion Thread 2

Tip: Receive "Proactive Notifications" for CA Service Management products

Discussion Thread 9

Update Incident status via mail in case of maileater

Discussion Thread 5

Update Catalog to R17.1 only

Discussion Thread 15

inactivate CI in CMDB

Library Entry

TECH TIP : How to get updated Robot native installer

In Primary HUB <UIM>/install/setup folder have variety of Robot native installers. For example   nimsoft-robot-x64.exe nimsoft-robot*.rpm   In recent UIM Server installer will not bring newer release of these installers. However you can get updated installers by...

Discussion Thread 4

Unable to approve/return timesheet on 15.3 new UI

Discussion Thread 2

Update custom field in DB

Discussion Thread 18

HTML5 update since Flash is Out

Discussion Thread 3

OOTB report update error