The files in the folder SOI\SamUI\solr\data\index are the cause of this and this files are only of interest when you use the USM WebView from the SOI Web Interface. In order to resolve this situation please stop the CA SAM Store Indexer service on the SOI UI Server and delete \solr\data\index...
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'Send Email' Escalation Action is working from SOI Escalation policies but when I try to send email from Console it fails. - In SOI we need to provide Email server details in 2 places under 'Administrator' tab 1. CA Service Operations Insight Manager Configuration => => Email Configuration...
On the SOI Manage system, the password for the keystore file ssa.jks is stored in \soi\jsw\conf\soi-manager.properties The password is on the line set.TOMCAT KEYSTORE PSWD= On the SOI UI system, the password for the keystore file ssa.jks is stored in \soi\jsw\conf\soi-user...