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Tech Tip:  Ticket not close after UIM acknowledge : casdgtw (CA Service Desk gateway) integration with CA Service Desk

Introduction: After implementation of casdgtw (CA Service Desk gateway)  with CA Service Desk, which the created tickets are not cleared even if UIM acknowledgment.   Question: Why CA Service Desk tickets do not clear even after manually acknowledge via UIM alarm console?...

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Bong Wan Kim
Added 10-05-2016
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  CA Unified ... casdgtw close integration tech tips tickets tips