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Discussion Thread 4

CA SDM integrated to BMC Remedy

Discussion Thread 8

Archive/Purge ticket templates (cr_tpl, chg_tpl)

Discussion Thread 3

sngtw vs sdgtw - Is there any advantage of using sdgtw over sngtw?

Discussion Thread 4

CA Spectrum 10.2 - ServiceNOW integration error

Library Entry

Tech Tip:  Ticket not close after UIM acknowledge : casdgtw (CA Service Desk gateway) integration with CA Service Desk

Introduction: After implementation of casdgtw (CA Service Desk gateway) with CA Service Desk, which the created tickets are not cleared even if UIM acknowledgment. Question: Why CA Service Desk tickets do not clear even after manually acknowledge via UIM alarm console? ...

Discussion Thread 3

Changin categories in tickets

Discussion Thread 2

Can we have multiple Spectrum environments integrated to a single SDM?

Discussion Thread 3

Sorting in CASD tickets

Discussion Thread 12

Working hours of the tickets