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Tech Tip: Finding the password for the keystore file ssa.jks

On the SOI Manage system, the password for the keystore file ssa.jks is stored in \soi\jsw\conf\soi-manager.properties The password is on the line set.TOMCAT KEYSTORE PSWD=   On the SOI UI system, the password for the keystore file ssa.jks is stored in \soi\jsw\conf\soi-user...

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Tech Tip: BIConfig.bat command returning access is denied error

When running the post install patch command BiConfig.bat -h "BOXI host" -n "port" -u "boxi administrator" -p "administrator password" -f "samreports.xml"   You might get the following error C:\Program Files (x86)\CA\SOI\Reports>biconfig.bat -h "vm95036" -n "6400" -u "Administrator" ...

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Tech Tip: Finding and cleaning up DB Inconsistencies

From time to time you should use the soitoolbox to find and clean up any SOI DB inconsistencies .   To find out if there are any DB Inconsistencies you can run the following syntax and this does not require you to stop any SOI Services. The syntax is case sensitive.   \soi\tools...

Discussion Thread 1

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Tech Tip:  SOI User is case sensitive when logging in.

We had some issue with post 3.2 patches where the user name would be case sensitive when logging into SOI. To correct this you can apply the 3.2 CUM2 or higher update.

Discussion Thread 3

Hi, I am administrator SOI 3.2, i want create a user (reading) for five people navigated on same service  an need to limit this access to five logins.    I accessed the site manual and online server eem. I got no response.   I need help .