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Tech Tip: 'Send Email' Escalation Action working from SOI UI

'Send Email' Escalation Action is working from SOI Escalation policies but when I try to send email from Console it fails. - In SOI we need to provide Email server details in 2 places under 'Administrator' tab 1. CA Service Operations Insight Manager Configuration => => Email Configuration...


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Tech Tip : "The web server returned error: Accepted" occurs when using the "Mail" option

The error "The web server returned error: Accepted" occurs when right clicking an alert in the SOI console, selecting the "Mail" option to manually send the mail. This can occur if the Email Server settings are missing in the Administration - CA Service Operations Insight UI Server...


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Tech Tip : How to add the Occurrences attribute from Specturm to SOI

NOTE: Before editing any files, always make a backup of those files. Here are the steps to add the Occurrences attribute from Specturm to SOI. Spectrum Connector version needs to be at least 2.0.0.178 On the Spectrum connector system: 1) Stop CA SAM Integration Services 2) Edit ...