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Discussion Post
RCA - Rally Outage

The attached is an accounting of the service issues that Rally users experienced on April 30th, 2021 #rootcauseanalysis #critical-incidents

RCA - Rally Outage - 4_30_2021.pdf




Discussion Post
RCA - New Search Introduced Bad Query

The attached is an accounting of the service issues that Rally users experienced on February 3rd, 2021 #rootcauseanalysis #critical-incidents ​​

RCA - New Search Introduced Bad Query.pdf



Discussion Reply
RE: Rally 12/21/2020 System Outage Communication

We are also looking forward to a full RCA report. -- SM, Application Support Cigna --


Discussion Reply
RE: Rally 12/21/2020 System Outage Communication

@Dave LeDeaux Any updates on the root cause of this outage? This had a major impact on our business, and our leadership is insisting on a thorough RCA and mitigation plan.


Discussion Reply
RE: Rally 12/21/2020 System Outage Communication

My leadership team is looking for a detailed RCA and mitigation plan for this outage. Rally was unavailable for almost 10 hours -- this has a major impact on our business. -- Jim Tykal Discover Financial Services --


Discussion Post
Rally 12/21/2020 System Outage Communication

Rally had taken a schedule maintenance window over Friday night to move to a new database server to process system writes. The configuration had been run in parallel to the existing system for the last two weeks and performance was at parity with the existing production database. We made the...