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Tech Tip: After upgrade to SOI 4.0 Event policies stopped working

Problem: --   We have upgrade our SOI from 3.x to 4.0 and after upgrade all event policies deployed (On connector or MTC) are not working. Workaround ------   1. Stop following services services > CA SAM Event Management > CA SAM Integration Services 2. Go to location...



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Tech Tip: How can the PrimaryDNSName and Summary values be concatentated in the UserAttribute1 alert property using a single MTC enrichment policy?

Q : How can the PrimaryDNSName and summary values be concatentated in the UserAttribute1 alert attribute using a single MTC enrichment policy?   A: The attached file contains screenshots showing how this can be done.         Please note that this sample is...

123814.docx


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Tech Tip: How to recreate relationship for CI from Service Discovery

When you create a service with CIs using the Service Discovery, the relationships will be maintain by the Service Discovery policy. The Service Discovery service will create relationships entries in the ca ssa binaryrelationship table. If you manually edit (using Service Modeler) that service...


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Tech Tip: When I do editing a Service the "custom policy", "Edit" option  is grayed out

When you go into the Service Editor you can define custom propagation policy. This is available when you select an item in the modeler and right click on it, then "define policy" then "custom policy", then the "Edit" option. If the option to "Edit" is grayed out that is because you first need to...



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Tech Tip: SNMP Connector failed to start

SOI 3.3 SNMP Connector   Problem : The SNMP Connector doesn't come online and status in the Dashboard showing as " snmp policy.xml failed schema validation "   Solution : This is due to corrupt snmp policy file, open the .xml file in a browser it would show an exception... &...