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Tech Tip:  Get mapping of device inventory and its producing probe and robot

sometimes decommissioned ip device still visible in USM and you don't know which robot / probe is source producing that device inventory data. here is an example sql to get to know the map. select a.origin, c.robot,, b.probe name, c.address from CM COMPUTER SYSTEM a INNER JOIN CM...

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IT Service Management Process Maps

IT Service Management Process Maps Select Your Route to ITIL® Best Practice Brian Johnson — VP and WW ITIL Practice Manager, CA Inc. Nancy Hinich — Solution Manager, Technical Services, CA Inc. Pete Waterhouse — Director, Business Service...