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A log reader built into the tool? YEA!!

If you are tired of having to access the application servers of the CA Service Desk Manager (SDM) tool to query the log files, do not miss this video. This customization was done using the languages PERL, Spel, HTML and Javascript. Enjoy!



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Tech Tip - Disable Enterprise Common Services (ECS) logging for Identity Manager

On the Identity Manager Provisioning Server is a set of logs located under your Enterprise Common Services (ECS) folder. In the default installation path, the location of the files is "C:\Program Files (x86)\CA\SharedComponents\Enterprise Common Services\SAF". You may want to disable these logs...


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Log descriptions and locations

There are a variety of log files that can be of diagnostic use under certain conditions. This document will describe the logs and when they may prove useful.   Gateway node logs Located in /opt/SecureSpan/Gateway/node/default/var/logs . This directory contains all of the log files...


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Release Automation KB: Excessive Archive Logs Slow Performance

This article applies CA LISA Release Automation version 4.7.1 forward.   Problem   The Release Automation environment's performance slows dramatically due to a large volume of archive logs being written to the database.   Cause   Version 4.7.1 introduced the...