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Tech tip - Unable to acquire Version information error on UMP Discovery Wizard

symtpom When you select discovery agent resides on secondary hub, and try to launch discovery wizard, it does not work with error " Unable to acquire version information "   cause The error indicates communication failure in between discovery agent probe and ump robot.   ...


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Tech Tip: SNMP 2.0 Connector Documentation contains misleading information

On Page 14 of the SNMP 2.0 Connector Guide the following is specified Install the SNMP Connector Install the Catalyst Connector for the SNMP on the same server where Catalyst Container and IFW Proxy is installed and running. Important! Install the CA Catalyst Container...


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Tech Tip: The "Information Tab" in the SOI console is grayed out for some Alerts

Alerts where the CI is not managed by being part of a Service will not have this tab enabled. This tab contains information when the Alerts CI is part of a Service such as Maintenance schedules an Service Level Agreements.