Introduction: The existing users who have been able to login to secondary hub servers however they cannot login to 2nd hub server however they are able to login the primary hub. Question: Why does the user Environment: Some issues with users...
Problem: - When we try to create ticket to ServiceNow it fails with error "Create ticket error - java.lang.NullPointerexception" Solution: - One of the reason you'll get the above error is if the SOIServerConnection from ITPAM to SOI fails for some reason. You can run the "...
When adding a lot of Service Discover rules the Services are not being created. If you review the \SOI\log\service-discovery.log you will see errors: ERROR [dataLoaderScheduler4-1] servicediscovery.ServiceDiscovery - scanForRulesChanges(). java.lang.OutOfMemoryError: PermGen space &...
Make sure that the following Windows features are installed: .NET Framework 3.5 Features HTTP Activation Non-HTTP Activation .NET Framework 4.5 WFC Services > HTTP Activation NFA 9.3.2
SOI 3.3 SNMP Connector Problem : The SNMP Connector doesn't come online and status in the Dashboard showing as " snmp policy.xml failed schema validation " Solution : This is due to corrupt snmp policy file, open the .xml file in a browser it would show an exception... &...