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3 results found for "tags:"escalate""

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Discussion Thread 6
How to escalate a Case in support portal

CA Application Test escalate support case

Avinash Panditi

Added Sep 17, 2018

CA Application Test escalate support case

Discussion Thread 3
Time spent mandatory field, for to escalate, to transfer, to research and update solved status.

CA Service Desk escalate helpinghands mandatory resolve ticket time spent transfer

Added Mar 04, 2016

CA Service Desk escalate helpinghands mandatory resolve ticket time spent transfer

Discussion Thread 4
Transfer Activity before Escalate when both performed at the same time? Is there a way to ensure the vice versa?

activity CA Service Desk casdm casdm r12.9 escalate helpinghands helpinghands notification transfer

Added Jan 08, 2016

activity CA Service Desk casdm casdm r12.9 escalate helpinghands helpinghands notification transfer

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