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Hidden H4 Anchor
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3 results found for "tags:"escalate""
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Discussion Thread
6
How to escalate a Case in support portal
CA Application Test
escalate
support case
Avinash Panditi
Added 09-17-2018
View Community
CA Application Test
escalate
support case
Discussion Thread
3
Time spent mandatory field, for to escalate, to transfer, to research and update solved status.
CA Service Desk
escalate
helpinghands
mandatory
resolve
ticket
time spent
transfer
Anon Anon
Added 03-04-2016
View Community
CA Service Desk
escalate
helpinghands
mandatory
resolve
ticket
time spent
transfer
Discussion Thread
4
Transfer Activity before Escalate when both performed at the same time? Is there a way to ensure the vice versa?
activity
CA Service Desk
casdm
casdm r12.9
escalate
helpinghands
helpinghands
notification
transfer
Anon Anon
Added 01-08-2016
View Community
activity
CA Service Desk
casdm
casdm r12.9
escalate
helpinghands
helpinghands
notification
transfer
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