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Discussion Post
RCA - Rally Outage

The attached is an accounting of the service issues that Rally users experienced on April 30th, 2021 #rootcauseanalysis #critical-incidents

RCA - Rally Outage - 4_30_2021.pdf




Discussion Post
RCA - New Search Introduced Bad Query

The attached is an accounting of the service issues that Rally users experienced on February 3rd, 2021 #rootcauseanalysis #critical-incidents ​​

RCA - New Search Introduced Bad Query.pdf



Discussion Post
RCA - Rally Unresponsive

The attached is an accounting of the service issues that Rally users experienced on January 26th, 2021 #critical-incidents #rootcauseanalysis ​​

RCA - Rally Unresponsive.pdf



Discussion Reply
RE: Rally 12/21/2020 System Outage Communication

We are also looking forward to a full RCA report. -- SM, Application Support Cigna --


Discussion Reply
RE: Rally 12/21/2020 System Outage Communication

@Dave LeDeaux Any updates on the root cause of this outage? This had a major impact on our business, and our leadership is insisting on a thorough RCA and mitigation plan.


Discussion Reply
RE: Rally 12/21/2020 System Outage Communication

My leadership team is looking for a detailed RCA and mitigation plan for this outage. Rally was unavailable for almost 10 hours -- this has a major impact on our business. -- Jim Tykal Discover Financial Services --