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vse_restart.tst

231184829.zip

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Tech Tips: Cannot Access External FTP to get Patch and File from Closed Case

Issue: Not able to access patch and file from a closed case from Support Portal.   Diagnostics: Case was closed 6 months ago.   Cause: Attachments are deleted after 30 days of a case being closed.   Resolution: Download any needed patches or files before 30 days...

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Tech Tip:  SOI User is case sensitive when logging in.

We had some issue with post 3.2 patches where the user name would be case sensitive when logging into SOI. To correct this you can apply the 3.2 CUM2 or higher update.