NOTE - If you received a message that the video was missing from the beginning, we have re-recorded the session to address that issue. CA Service Management 17.2 – Overview and Drill-down Hear directly from Product Management experts about our upcoming release, CA Service...
784479.mp4
CA Service Management 17.2 – Overview and Drill-down Hear directly from Product Management experts about our upcoming release, CA Service Management 17.2. This webcast will include details and demonstrations of the new capabilities, how to get the new release, what value you can expect...
231184581.pdf
This document provides a suggestion to solve the following Problem: If you want to Export search results from SDM through the Export functionality, and using utf8 characters in your search criteria, the Export result might be empty or incomplete. For example , If I search for...
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NOTE: Due to some technical issues, the presentation starts at the 2 minute mark. CA Service Management at Discovery Health: Stretching the Boundaries of ITSM There's quite a buzz around Enterprise Service Management these days, and for good reason. Organizations are...
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Frequently Asked Questions for Oracle ® Java ® in Service Management products. CA Service Desk Manager (SDM), CA Service Catalog (Service Catalog), CA Asset Portfolio Management (APM), CA Business Service Insight (BSI), CA Embedded Entitlements Manager (CA EEM) Q: There...
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Whenever you are trying to install or upgrade Service Desk, IT Asset Manager, Unified Self Service or Service Catalog it would fail on the task of integration. And that step is not the final one as it was in the past. This changed from version 17.0 where CA has put integration step mandatory and...
If you are tired of having to access the application servers of the CA Service Desk Manager (SDM) tool to query the log files, do not miss this video. This customization was done using the languages PERL, Spel, HTML and Javascript. Enjoy!
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Solution: Create a valueMap with all the variables required from the service. Example: valueMap: vmCookie Parameters: Name = cobtoken Value = <token value> Version Domain: <domain> Path: / Comment IsSecure: false Ports ResponseHeaderName: Set-Cookie ExpirationDate ...