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How CCA Agents are installed remotely

The following is the process how CCA Agents are installed Remotely from the CCA Server • CCA Server (or Grid Node if installed) maps a drive to \\<host>\admin$ using credentials provided in access profile • It Then copies the agent file to \windows\system32 folder • From...

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RPM Packages Required for Harvest Agent

This document applies to CA Harvest 12.x agent installation on Linux (Redhat and SUSE) platforms.   The following is a list of rpm packages (containing libraries) required for Harvest agent:   pam-1.1.1-20.el6.i686 ncurses-libs-5.7-3.20090208.el6.i686 compat-libstdc++-33-3.2.3-69...

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Tech Tip: CCA Agent cannot install libstdc++ on 64bit linux system

Please check first the agent is supported.   These packages are required for the CCA Agent to run:   compat-libstdc++-33-3.2.3-39.el6.i686 compat-libstdc++-33-3.2.3-39.el6.x86 64 libstdc++-4.4.7-3.el6.x86 64 libstdc++-4.4.7-3.el6.i686   ...

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"Comparison method violates its general contract" Error when Opening a Folder on Agent

CA Harvest 12.5   You may get this inetermittent error when trying to open a folder on a Harvest agent on AIX platforms:   "Comparison method violates its general contract"   A possible solution is to add the below parameter in the workbench.ini file in the client install...

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Agent recording example using Weblogic Medrec Application.pdf

Agent Recording for CEM (no TIM) example steps. UPDATES: Jan 11 2016: Warn about JVM running on IPv6 instead of IPv4 requiring change in Client IP Address Filter for the recording Jan 12 2016: Explain in more detail about transaction boundaries when using agent recording. Add in Guenter's pbd...


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Release Automation KB: Cannot Remove Agent

Problem   Applies to all supported versions.   When attempting to remove an agent from Automation Studio, the following error occurs:   You cannot delete a server that is being used by Release Center artifacts. Artifacts using this server are: - ArtifactName (Ver....