Search

1 to 8 of 8
Sort by

Library Entry
Tech Tip: When I do editing a Service the "custom policy", "Edit" option  is grayed out

When you go into the Service Editor you can define custom propagation policy. This is available when you select an item in the modeler and right click on it, then "define policy" then "custom policy", then the "Edit" option. If the option to "Edit" is grayed out that is because you first need to...


Library Entry
Tech Tip: 'Send Email' Escalation Action working from SOI UI

'Send Email' Escalation Action is working from SOI Escalation policies but when I try to send email from Console it fails. - In SOI we need to provide Email server details in 2 places under 'Administrator' tab 1. CA Service Operations Insight Manager Configuration => => Email Configuration...


Library Entry
Tech Tip: Service Discovery won't create new Services

When adding a lot of Service Discover rules the Services are not being created. If you review the \SOI\log\service-discovery.log you will see errors:   ERROR [dataLoaderScheduler4-1] servicediscovery.ServiceDiscovery - scanForRulesChanges(). java.lang.OutOfMemoryError: PermGen space &...



Library Entry
Tech Tip: SNMP 2.0 Connector Documentation contains misleading information

On Page 14 of the SNMP 2.0 Connector Guide the following is specified Install the SNMP Connector Install the Catalyst Connector for the SNMP on the same server where Catalyst Container and IFW Proxy is installed and running. Important! Install the CA Catalyst Container...




Library Entry
Tech Tip : "The web server returned error: Accepted" occurs when using the "Mail" option

The error "The web server returned error: Accepted" occurs when right clicking an alert in the SOI console, selecting the "Mail" option to manually send the mail.   This can occur if the Email Server settings are missing in the Administration - CA Service Operations Insight UI Server...