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Discussion Thread 5

Tip: How to Archive and Purge a specific ticket, in Service Desk Manager.

Discussion Thread 6

Disable Mobile feature

Discussion Thread 2

Workaround for Properties box not showing in Web Screen Painter (SDM/ITSM)

Discussion Thread 5

Is SDM 12.9 Compatable with Service Catalog 14.1

Discussion Thread 6

CA SDM 12.9 + ITAM 14.1 MDB compatibility

Discussion Thread 5

BOXI/WEBI shows question mark in a black diamond against lists

Discussion Thread 10

GRLoader 12.9 indicates errors but nothing in log

Discussion Thread 3

Fixes published on 22/06/2015(CALL SERVICE DESK FEATURE)

Discussion Thread 1

Fixes published on 27/05/2015(SUPPORT AUTOMATION DIGITAL CERTIFICATE EXPIRY)

Library Entry

VAIM 12.9 Relnotes.pdf

Hi   Just in case you downloaded the recent version of the VAIM 12.9 DVD please ignore the relnotes.pdf located here:   VAIM 12.9\Installers\Windows\Agent\SysMan\CA SystemEDGE Core   Instead use this one:   VAIM 12.9\Installers\Windows\Bookshelf\SE Release ENU.pdf &...