How many records are in that dropdown field? if more than the default (21), then set the lookup=yes. This will then convert the field to a lookup as and when needed... -- Kind Regards, Brian --
its just 10 records
Hi Brian Thanks for you reply I did what you advised but when click on create new incident, the page is taking time to open and server delayed response message comes up. what else we can try?
Try to force it to use the sym on the form where it is referenced like this: z interger.sym , then run 'pdm webcache -H command' -- Kind Regards, Brian --
Hi Team We have custom dropdown 1 to 10 but showing ID not the value. Field type is Integer. Pls advise how to fix this #ca sdm #caservicedesk17.0 #caservicedesk14.1 #integerfieldtype
The answer here is the same as I gave you for Job Title. The value is not going to show until after you save the ticket: <PDM MACRO name=dtlReadonly hdr="Staff ID" attr="customer.userid"> -- Lindsay Estabrooks Principal Consultant IT-EDU Consultants [City] --
Hi Lindsay thanks for your input..data partition is working for me now.. for second query, let me explain more , our sdm contact are synced with job titles and it should reflect to employee interface ticket page when the user open the ticket form to create the ticket, job title should reflect...
Yes, that's correct. I'm not sure why you are using the LIKE operator when the literal you are comparing has no wildcard characters. You could also code: name = 'North Region' -- Lindsay Estabrooks Principal Consultant IT-EDU Consultants [City] --
Hi Lindsay do you mean like this name like 'North Region' ?