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RE: Incident should automatically closed after creating problem ticket from that incident.

Hello Aamir, It sounds like you need to attach an Event to your Incidents that detects (Conditional Macro) when the "Problem" field is populated. Then it performs a Close/Resolve. I'm not sure why you would want to do this though. Typically an Incident stays open until it is Resolved, not "Until...



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Incident should automatically closed after creating problem ticket from that incident.

Hi Team We create Problem Ticket based on re-occurrence of similar incidents. After problem ticket created, that incident should automatically closed. This is what the customer want. How can we achieve this? #caservicedesk17.0 #ca sdm 17.1 #problemticket ​​​​


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I wanted to know if anyone that has a Spectrum/Service Now integration if you have been able to open problem tickets based on number of incidents created? 

We have incidents created in Service Now for alarms created in stores. We would like to know if anyone has used the integration to open problem tickets based on a specific number of incidents created in a month. #snowincident #problemticket