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RE: remove sla violation from incident

Hi, This is not good practice and I am strongly against it, but of course there is a way. If you set sla violation field on call req to 0 you have done only part of the job. You still have the attached service type on your incident which clearly states that the service type has been violated (as...


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RE: remove sla violation from incident

Hi Brian Actually this Organization's customer ticket which is violated and they are already aware of it and we need to do this anyhow. Honestly this is not good practice but we have to do it..-- Original Message: Sent: 01-29-2020 03:18 PM From: Brian Mathato Subject: remove sla violation from...


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RE: remove sla violation from incident

Hi Asim, Any reason you want to set this ticket to not violated when in fact it has violated SLA. Is this not cheating? -- Kind Regards, Brian --


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remove sla violation from incident

HI I need to remove violation from 1 incident. i updated sla violation to 0 which worked fine when i search for incident from list. update call req set sla violation='0' where ref num='78' but when i open it , it still shows in red. Also i have deleted related event record from att evt from...



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RE: servicedesk single sign with IIS windows authentication

Hi Brian Thanks for the link and it worked for me when we access the application the server hostname then it redirect to home page. but our application is configured with F5, users are hitting f5 url i.e https://casdm.domain.net/CAisd/pdmweb.exe and it offload the traffic internal server. So...


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RE: servicedesk single sign with IIS windows authentication

Hi Asim, Please review the below KB article and make sure you have not missed a step: https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=48399 -- Kind Regards, Brian --


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servicedesk single sign with IIS windows authentication

HI Members we have enabled enabled windows authentication in IIS and we want servicedesk to be single signon & to bypass login page . In our old servicedesk, it is working fine but since we migrated to 17.2 version and we have enabled iis windows authentication but still when access the...



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RE: DP Constraint for request workflows

Why not create a role that does not have that DP constraint and give the limited set of users access to that role? -- Lindsay Estabrooks Principal Consultant IT-EDU Consultants --