Linux Agent /lib64/libstdc++.so.6: version `GLIBCXX_3.4.21' not found

[Johnpaul Thomas]

Hi team,

I have installed linux agent on a RHEL machine. Agent is running fine but its throws the below error when running any jobs. 

/opt/automic/LinuxAgent/bin/ucxjlx6m: /lib64/libstdc++.so.6: version `GLIBCXX_3.4.21' not found (required by /opt/automic/LinuxAgent/bin/ucxjlx6m)
/opt/automic/LinuxAgent/bin/ucxjlx6m: /lib64/libstdc++.so.6: version `CXXABI_1.3.8' not found (required by /opt/automic/LinuxAgent/bin/ucxjlx6m)
/opt/automic/LinuxAgent/bin/ucxjlx6m: /lib64/libstdc++.so.6: version `CXXABI_1.3.9' not found (required by /opt/automic/LinuxAgent/bin/ucxjlx6m)
/opt/automic/LinuxAgent/bin/ucxjlx6m: /lib64/libstdc++.so.6: version `GLIBCXX_3.4.20' not found (required by /opt/automic/LinuxAgent/bin/ucxjlx6m)
/opt/automic/LinuxAgent/bin/ucxjlx6m: /lib64/libstdc++.so.6: version `CXXABI_1.3.11' not found (required by /opt/automic/LinuxAgent/bin/ucxjlx6m)

10/18/2023 04:20:52 PM

U00011003 Job 'JOBS.UNIX.NEW.1' (RunID '0001066055') on Host 'TEST02' aborted (return code='0001'). Remote ID=0

We have the exact same agent version running on another machine with the same setup and the job runs fine without any issues. 

Has anyone encountered this issue before? any suggestions?

Thanks

JP

[Purneswara Rao Konda]

Hi @Johnpaul Thomas,

What is the version of AE system you are running currently?

Have you defined LD_LIBRARY_PATH for library files?

Have a look on below article and technical documentation.

https://knowledge.broadcom.com/external/article/261787/automic-linux-agent-fails-with-error-gli.html

https://docs.automic.com/documentation/WEBHELP/English/all/components/DOCU/21.0.8/Automic%20Automation%20Guides/Content/InstallAgents/InstallAgentUNIX.htm

[Johnpaul Thomas]

Hi @Purneswara Rao Konda, 

Thanks you for your suggestions. I had a look at the permissions as mentioned in the link https://knowledge.broadcom.com/external/article/261787/automic-linux-agent-fails-with-error-gli.html 

I compared the working and non-working agent file permissions and found I didn't have the proper privileges assigned to the agent installation files. 

Agent is working fine now after correct permissions were assigned to agent files. 

Thanks