CA Service Management Office Hours

When:  Apr 7, 2022 from 10:00 AM to 11:00 AM (ET)
Associated with  CA Service Management

We are excited to be back with the next session of CA Service Management Office Hours! 

Join us on Thursday, April 7th 2022 at 10:00am ET (2:00pm GMT) for the next session in this series.

An inalienable aspect of running and managing any software application is performing timely upgrades to stay on the latest and greatest. An upgrade sometimes can get complicated and needs meticulous planning and execution. Taking a cue, we are trying to demystify the upgrade process. At the end of the session, we want to leave you with nuggets of information that will come in handy during your next upgrade - major version or a patch upgrade.  

In this 1 hour session we will cover the following - 

  • Spotlight session - ‘Tips & Tricks for Successful Upgrade’ 
    • Why Upgrade?
    • Planning for an Upgrade 
    • Things to “Consider” & Things to “Avoid” during Upgrades
    • Recommendations & Best Practice Guidance  
  • Latest Product News and Updates
  • Q&A with Product SMEs on technical topics and product capabilities

CASM Office Hours will follow a bi-monthly cadence, on 1st Thursday of every other month. 


The event will be conducted via Webex. When you follow the event link remember to click "Register" and supply your name, company and email address. Questions will be taken through the Q&A facility on Webex Events. 

These sessions are not designed to progress support questions or ask about personal commercial details. They do serve as open office hours for you to join at your convenience to ask questions and discuss topics with Product SMEs


Online Instructions:
Login: Follow the Webex URL to register and join the event. For any issues in registering/joining the event or any other concerns, you can send an email to