We are excited to be back with the next session of CA Service Management Office Hours!
This and the following session of Office Hours will be dedicated to a 2 part webcast on Self Service - Service Point & Virtual Analyst.
The 2 sessions have been designed to give the audience - a complete functional overview of Self Service capabilities through a demo followed by a walkthrough of the tips and tricks to design an effective Self Service interface for your organization
Join us on Thursday, August 4th 2022 at 10:00 am ET (2:00 pm GMT) for the 1st session of this 2 part Self Service focussed webcast.
The agenda for the 1st session of Elevating employee experience with Service Point” webcast is-
- Self-Service demo:
- Service Point demo covering use-cases:
- Providing employee services for IT and beyond..
- Knowledge recommendations
- Live chat
- Virtual Analyst demo covering common scenarios - knowledge search, ticket updates & creation, Chat with Live Agent
- Latest Product News and Updates
- Q&A with Product SMEs on technical topics and product capabilities
We will return with the 2nd part of the webcast “Elevating employee experience with Service Point” in the following Office Hour session on Thursday 8th September 2022 10:00 am ET (2:00 pm GMT)
The event will be conducted via Webex. When you follow the event link remember to click "Register" and supply your name, company and email address. Questions will be taken through the Q&A facility on Webex Events.
These sessions are not designed to progress support questions or ask about personal commercial details. They do serve as open office hours for you to join at your convenience to ask questions and discuss topics with Product SMEs#caservicemanagement