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  • 1.  where clause

    Posted 20 days ago

    can someone guide me how to write where clause query of customized score board? What attributes are used? And what's the syntax?

  • 2.  RE: where clause

    Posted 18 days ago

    You can started look the documentation about Scoreboard.

    Scoreboard Queries

    There is many example

    Felipe Vandrilho


  • 3.  RE: where clause

    Posted 17 days ago

    can you please guide me how to see the incidents that are transferred from one specific group to all the other groups?
    OR number of incidents that are transferred from one group to all the other?

  • 4.  RE: where clause

    Posted 12 days ago

    In the ticket record, there is only the currently assigned group. As there is no OOTB (out of the box) field that stores the previous group, you would need to add a custom field and develop custom code to populate the field whenever the group is changed.

    Lindsay Estabrooks
    Principal Consultant
    IT-EDU Consultants LLC