What is the meaning of job execution error in ITCM(Patch Mgmt.) tool?

[Shiv Choudhary]

Whenever we deploy patch on server we get error like job execution error, installation of one or more patches in rollup container failed and due to this error we are unable to conclude that on that particular server whether the required patching process is successful or not. 
This is a big issue for us as we are not able to further communicate to the server team that the patching is successful and they can proceed to reboot the server


Earlier when we deployed patches most patch summary was showing successful but as soon as CA Patch Me Security IntelliRollup came most patch summary was showing in error status i.e.,  Job execution error, installation of one or more patches in the rollup container failed. [SDM228515].

Please let us know how to proceed with patching so that max patching is successful and summary shows max in Ok status.

------------------------------
Shiv Choudhary
India
------------------------------

[Steve Parker]

Hi Shiva,



You need to identify which computer failed, then navigate on the GUI to
that computer and look at the list of “\Jobs\Software Jobs\”. Looking at
the list of jobs you should see the individual patch that failed. Open that
job and check the details as to why it failed.



Rgds,

Steve.



*From:* Shiv Choudhary via Broadcom <[e-mail]>
*Sent:* 26 January 2023 17:29
*To:* [e-mail]
*Subject:* CA Client Automation : What is the meaning of job execution
error in ITCM(Patch Mgmt.) tool?



Whenever we deploy patch on server we get error like job execution error,
installation of one or more patches in rollup container failed and due...
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Jan 26, 2023 12:29 PM

Shiv Choudhary
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Whenever we deploy patch on server we get error like *job execution error,
installation of one or more patches in rollup container failed* and due to
this error we are unable to conclude that on that particular server whether
the required patching process is successful or not.
This is a big issue for us as we are not able to further communicate to the
server team that the patching is successful and they can proceed to reboot
the server

Earlier when we deployed patches most patch summary was showing successful
but as soon as CA Patch Me Security IntelliRollup came most patch summary
was showing in error status i.e., *Job execution error, installation of
one or more patches in the rollup container failed. [SDM228515].*
Please let us know how to proceed with patching so that max patching is
successful and summary shows max in *Ok* status.

------------------------------
Shiv Choudhary
India
------------------------------

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