Vendor Notification Issue

[Ahmer Ali Khan]

Hi Team,

We have defined Vendor contacts in SDM, now the requirement is the notification should be send to that particular vendor only, further we don't want to make them part of any group as they will start receiving all the notification emails. is there any solution so that only relevant vendor will receive the notification of his assigned ticket.

[Ahmer Ali Khan]

can anyone pls answer my query.

[Lindsay Estabrooks]

I assume that the vendor contact is the Assignee on the ticket. Your notification rules should specify sending the notification to the Assignee.

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Lindsay Estabrooks
Principal Consultant
IT-EDU Consultants LLC
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[Ahmer Ali Khan]

Dear Lindsay, 

Thanks for the reply, how can we do it? we want to assigned ticket to vendor ( who is not part of our organization) how can we do that ? if we add vendor in our group then all the non relevant ticket notifications sent to vendor and we don't want that.

[Lindsay Estabrooks]

Why not make a separate group for the vendor?

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Lindsay Estabrooks
Principal Consultant
IT-EDU Consultants LLC
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[Ahmer Ali Khan]

Dear @Lindsay Estabrooks if I make a separate group for the multiple vendors then everyone will receive all the notifications which I not want. I want that specific vendor receive the notification which I assigned him. Pls help

[Lindsay Estabrooks]

My suggestion is to make a group for each and every vendor, not one group to contain all vendors.

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Lindsay Estabrooks
Principal Consultant
IT-EDU Consultants LLC
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