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User Profile Report Snapshot fails with error "Export for Collector com.netegrity.ims.imrexport.object.UserObjCollector failed"

  • 1.  User Profile Report Snapshot fails with error "Export for Collector com.netegrity.ims.imrexport.object.UserObjCollector failed"

    Posted Oct 02, 2022 05:22 PM

    We are running 14.4 (CP1) standalone environment with Jasper Report server 6.3. We try upgrading to 7.1 report server thinking it's going to fix this issue. No changes, snapshots are still failing. Report snapshots were working fine, but we noticed two snapshots are failing for past few months.

    User Profile Report Snapshot and Role Members Report Snapshot are failing with the same error in production. In Development environment same problem with User Profile Report Snapshot, but Role Members Report Snapshot is fine. I found in another post that one of the user or roles is causing this issue. In Development we had user with weird characters for username. I deleted the account with weird characters for username. User Profile Report Snapshot ran after that with no issues. Checked Production but couldn't find any usernames or roles with weird characters. What log do I check to find what user account or role is causing snapshots to fail? Maybe something else is the issue?



  • 2.  RE: User Profile Report Snapshot fails with error "Export for Collector com.netegrity.ims.imrexport.object.UserObjCollector failed"

    Posted Oct 04, 2022 02:29 AM
    Have you checked the rolenames in JXplorer or prov. manager ?
    some characters do not show in userconsole.

    Kind regards

    Peter


  • 3.  RE: User Profile Report Snapshot fails with error "Export for Collector com.netegrity.ims.imrexport.object.UserObjCollector failed"

    Posted Oct 06, 2022 06:46 PM
    We found reason why we get error on snapshots. I used JXplorer to connect to UserStore. We found user with blank space in user ID. When we removed blank space from user's ID the snapshots ran with no errors. So, the problem was blank space in one user's ID.


  • 4.  RE: User Profile Report Snapshot fails with error "Export for Collector com.netegrity.ims.imrexport.object.UserObjCollector failed"

    Broadcom Employee
    Posted Oct 21, 2022 03:13 AM
    Hi Marko

    Well spotted and thank you for confirming the resolution.

    Regards
    Rinat