Yes, we are trying to add with the PR-Americas domain. It was working with other Automic instances for the same user.
Hello Peter,Sorry for the delay in the reply.
I believe the communication to LDAP working since values are retrieved for the other users with the same domain with the same AE. My assumption could be wrong. If so, how can I check if the communication to LDAP working?
Yes, the user can successfully log in to other instances with the same domain password.There were no such errors related to LDAP in the PWP log, but these logs are a week old.I am just a beginner in Automic.Thanks!Shashank