Firstly, Mr. KDomingo, I am hurt that you did not raise this question directly with me first! Have I not told you I am available to all my customers, past and present, for such questions? You owe me an apology! (JK)
Now, on to the issue at hand, I believe that you are incorrectly including the version number with the package name (item=). I think your SW Package is likely named just ‘Adobe Reader XI’ and the version is ’11.0.00’.
Steve McCormick, ITIL
CA Technologies
Principal Services Consultant
Stephen.McCormick@ca.com
<mailto:Stephen.McCormick@ca.com>