DX Unified Infrastructure Management

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  • 1.  Problem recalculating SLAs

    Posted 5 days ago


    We have a problem when we recalculate an SLA. When the period is all day, the recalculation is done well, but when we recalculate only a few hours of the day, the recalculation does not work.

    For example:

    This is the excluded period

    and this is the recalculate

    This example doesn´t work, but if the excluded period is the whole day, it does work.

    Thanks for your help.

  • 2.  RE: Problem recalculating SLAs

    Posted 3 days ago


    which version of the sla_engine do you run?

  • 3.  RE: Problem recalculating SLAs

    Posted 2 days ago


    The SLA engine version is 20.11.


  • 4.  RE: Problem recalculating SLAs

    Posted 2 days ago


    20.11 is really old. Since we have seen a similar problem with 20.41, it might already exist with 20.11.

    As soon as you use Office Hours in the SLA, it happens that the calculation uses wrong time periods. If I remember correctly, the calculation periods are offset by one day. With a higher log level (I guess loglevel=4) you can see this nicely in the logfile (but unfortunately you have to convert EPOCH timestamps).